able to print and scan from mobile bot from my laptop

[Srinivas81]

Hello all,

I am able to print and scan documents using my mobile device SMARTHP app not from my laptop windows smart HP app,

please help me how to resolve issue.

Thanks,

Srinivas.

[Jay_G24]

Hi @Srinivas81,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to print from your computer using HP Smart.

To assist better -

1. What is the error message you are receiving?
2. What's the application you are trying to print from? Have you tried printing from a different application or device? 

Try the below suggestions-

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system updates.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP Smart from the windows store 

If the error persists, install the HP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document 

Hope this helps! Keep me posted. 

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