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Common problems for Connectivity Issues
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‎03-27-2021 10:03 AM

HP Recommended
Product: HP Envoy Photo 7800 all in one
Operating System: Microsoft Windows 10 (64-bit)

What is the purpose of eprint when the printer turns itself off after 2 hours?

You cannot sent anything to the printer until you manually restart it.

The auto off cannot be changed. This is to stupid for words!!

Category:
3 REPLIES 3

‎03-27-2021 10:32 AM

HP Recommended

yes actually..

I have the same problem but I talked with HP customer support, they said that this feature is just like power saving or something like that and even we can't change it. so you can do nothing buddy.

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‎03-27-2021 11:36 AM

HP Recommended

I hear you!   Just sounds so ridiculous i refused to believe it.  This will be an option i check out when i replace this printer and i can guarantee it will not be an HP.   Some printer manufacturers have to be smarter than this!

 

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‎03-27-2021 11:44 AM

HP Recommended

They try to say "Auto-Off is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection."  But they are wrong this printer is connected to a wireless network and it shuts off. Also the WI-FI direct is turned on but nothing will turn it back on except manually shutting it off and turning back on. I curse HP every time i have to do this!

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