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Locked

‎05-20-2022 04:58 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

printer froze up and when I tried to use the touchscreen I got a blue screen with a clock looking icon and code 00829C98. My computer shows the printer to be offline. This is not the first time this has happened. The other times i just rebooted the printer. Now i need to know why i am having this problem.

Category:
1 REPLY 1

‎05-23-2022 10:04 AM

HP Recommended

@bubbadog1

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day


I am an HP Employee

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