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Common problems for Connectivity Issues
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‎10-02-2025 09:27 AM

HP Recommended
Product: HP OfficeJet Pro 8138e All-in-One Printer
Operating System: Microsoft Windows 11

Can not Print with the network. went I hit the print button I get a message that it has printed but printer does not print. I have try almost everything.

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1 REPLY 1

‎10-05-2025 07:15 AM

HP Recommended

Hi @GaryJSP 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for explaining the issue so clearly—when your HP OfficeJet Pro 8138e says a job is printed but nothing comes out, and it’s happening over the network, it usually points to a communication breakdown between Windows and the printer, even though the job appears to be sent successfully.

 

Let’s walk through a focused recovery path to restore reliable network printing.

 

Step-by-Step Fix for Network Print Jobs That Don’t Print

1. Run HP’s Diagnose & Fix Tool

  • Open the HP Smart app on your Windows 11 PC.
  • Click your printer → go to Printer Settings > Diagnose & Fix.
  • Let it run a full scan—it will automatically fix common connection and queue issues.

 

2. Clear the Print Queue

  • Go to Settings > Bluetooth & Devices > Printers & Scanners.
  • Select your HP 8138e → click Open Print Queue.
  • Cancel all pending jobs.
  • Restart both your printer and PC.

 

3. Assign a Static IP to the Printer

Dynamic IPs can cause silent failures:

  • Open the printer’s Embedded Web Server (EWS) by typing its IP address into a browser.
  • Go to Network > IPv4 Configuration.
  • Set a Manual IP address (e.g., 192.168.1.250) and save.
  • Re-add the printer using this IP in Windows:
    • Go to Printers & Scanners > Add Device > Add manually > Add a printer using TCP/IP address.

 

4. Update Printer Firmware

Outdated firmware can block job execution:

 

5. Reinstall the Printer Driver

  • Remove the printer from Printers & Scanners.
  • Download the Full Software Solution from the same HP support page.
  • Reinstall using USB first (if possible), then switch back to network mode.

Let me know how your printer responds after these steps—I’ll guide you further if needed.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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