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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- can't connect DeskJet2800 to the internet

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06-28-2024 02:40 PM
Hi @Dechava,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you're having trouble connecting your HP DeskJet 2800 All-in-One Printer to the internet.
Here are a few steps you can try to troubleshoot this issue:
Restart Printer and Router:
- Turn off your printer and unplug it from the power source.
- Restart your wireless router by unplugging it for about 30 seconds and then plugging it back in.
- Wait for the router to fully restart, and then turn on your printer again.
Check Wireless Settings:
- Ensure that your printer is within range of your wireless router.
- Verify that the wireless signal strength is adequate where your printer is located.
- Make sure the wireless feature on your printer is enabled.
Run Wireless Setup Wizard:
- On the printer's control panel, navigate to the Wireless or Network settings.
- Choose the option to set up a new wireless connection or run the Wireless Setup Wizard.
- Follow the on-screen instructions to connect your printer to your wireless network.
Update Printer Firmware: Update the firmware on an HP printer
- Sometimes updating the printer's firmware can resolve connectivity issues.
- Check HP's official website for any available firmware updates for your HP DeskJet 2800 printer model.
Restart Devices:
- Restart your computer or device from which you are trying to print.
- Ensure that there are no pending print jobs that might be causing conflicts.
Check for Interference:
- Nearby electronic devices, walls, or other physical obstructions can interfere with your printer's wireless signal.
- Try moving your printer closer to your wireless router and away from other electronic devices.
Reset Network Settings:
- If other methods don't work, you may need to reset the network settings on your printer and set up the connection again.
Refer to this document: HP DeskJet 2800 All-in-One Printer series User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.