can't connect DeskJet2800 to the internet

[Dechava]

as soon as I start to print:

the printer is not connected to the internet

and "in use"

[A_Gayathri]

Hi @Dechava,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble connecting your HP DeskJet 2800 All-in-One Printer to the internet. 

Here are a few steps you can try to troubleshoot this issue:

Restart Printer and Router:

• Turn off your printer and unplug it from the power source.
• Restart your wireless router by unplugging it for about 30 seconds and then plugging it back in.
• Wait for the router to fully restart, and then turn on your printer again.

Check Wireless Settings:

• Ensure that your printer is within range of your wireless router.
• Verify that the wireless signal strength is adequate where your printer is located.
• Make sure the wireless feature on your printer is enabled.

Run Wireless Setup Wizard:

• On the printer's control panel, navigate to the Wireless or Network settings.
• Choose the option to set up a new wireless connection or run the Wireless Setup Wizard.
• Follow the on-screen instructions to connect your printer to your wireless network.

Update Printer Firmware: Update the firmware on an HP printer

• Sometimes updating the printer's firmware can resolve connectivity issues.
• Check HP's official website for any available firmware updates for your HP DeskJet 2800 printer model.

Restart Devices:

• Restart your computer or device from which you are trying to print.
• Ensure that there are no pending print jobs that might be causing conflicts.

Check for Interference:

• Nearby electronic devices, walls, or other physical obstructions can interfere with your printer's wireless signal.
• Try moving your printer closer to your wireless router and away from other electronic devices.

Reset Network Settings:

• If other methods don't work, you may need to reset the network settings on your printer and set up the connection again.

Refer to this document: HP DeskJet 2800 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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