can't reset my printer

[Cris321123]

I got a new router. I tried resetting the wifi on my printer so it was on the same network as my other devices. That didn't work. I tried deleting my printer, which i did but now the default passcode on the sticker located inside the door keeps failing. I don't know what to do 

[Jerry_57]

Hi @Cris321123,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When setting up your HP printer to connect to a new router, it is essential to ensure the printer is on the same network as your other devices. Here's a guide to help you resolve common issues related to printer and Wi-Fi connectivity:

 

Reset the Printer Network Settings:
 

• Start by restoring the network settings on your printer to the default. This can usually be done through the printer's control panel.
   
• Navigate to the "Setup" or "Network" menu on the printer, and look for an option like “Restore Network Settings” or “Network Reset.”

Reconnect to Wi-Fi:
 

• After resetting, reconnect the printer to your Wi-Fi network. Use your printer’s control panel to select the Wi-Fi network.
   
• Enter your Wi-Fi password when prompted. Ensure you are entering the correct credentials.

Check the Default Passcode:
 

• For certain HP printers, a default passcode (often found on a sticker inside the printer) may be required during setup.
   
• If the default passcode fails, double-check the entered code against the sticker, ensuring there are no typos or misread characters.

Reinstall Printer Software:
 

• Uninstall any existing printer drivers from your computer.
   
• Visit the HP Official HP® Support and download the latest drivers and setup utility for your printer model.
   
• Follow the on-screen instructions to reinstall and set up your printer on the new Wi-Fi network.

Use HP App:
 

• For some printers, using the HP app can simplify reconnection to a Wi-Fi network. The app can help detect the printer and guide you through setup.
   
• Download the HP App on your smartphone or computer and follow the setup process.
  HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

Printer and Router Compatibility:
 

• Ensure your router is compatible with your printer and supports the frequency (2.4 GHz and/or 5 GHz) your printer uses.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support