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‎04-22-2025 02:03 PM

HP Recommended

Just installed a new xfinity gateway x1 and now I cannot get printer to connect.  the printer recognizes the network but will not connect to the router

1 REPLY 1

‎04-23-2025 10:41 AM

HP Recommended

Hi @uperko 

 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

 

Please share your printer model or product number for further assistance.

 

May I know if you are using the printer with a computer or a phone?

If using with a computer which operating system is installed on your computer? If using a phone, is it an iPhone or Android?

 

Was the change in your wireless router or service provider?

What is the status of your printer's wireless light, is it blinking or steady?

 

Could you please check and let me know if your wireless router has a WPS button on it.

 

Also make sure you are trying to connect to 2.4GHz network, because few or many printer model does not support 5GHz network.

If you are not sure of this please check with your ISP (Internet service provider).

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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