• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎11-21-2021 10:33 PM

HP Recommended
Product: HP ENVY Photo Printer 7155 All-in-One
Operating System: Chrome OS

I have followed all directions from HP to connect my printer to my Chromebook.  I am running Version 94.0.4606.124 (Official Build) (64-bit) for Chrome OS and the computer indicates it is up to date.   The computer sees the printer but when I try to print I get an error message that says: "Cannot connect to printer"

I am able to scan a document from the printer to my computer as a PDF, but cannot print.    

The printer is connected to the same wifi as the Chromebook.  My husband is able to print from his HP computer with no issues.

If anyone can help, I would certainly appreciate it.  I am literally at the end of my rope with this!  

Thank you in advance!

 

Category:
1 person had the same question
1 REPLY 1

‎12-04-2021 01:31 AM

HP Recommended

Same issue but with officejet 6968

Joe O
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.