cannot connect to printer

[idissatisfied]

yesterday printer working fine-scanned several documents. today-nothing. i've confirmed both HP Edge laptop and printer both connected to wireless. there is simply no connection. i'm at a total loss

[Qsaifoddin]

Hi @idissatisfied 

If your HP OfficeJet Pro 8025 was working fine previously but now has no connection to your Windows 11 system, follow these steps to resolve the issue:

Step 1: Restart Devices

1. Restart Your Devices:
   • Turn off your HP OfficeJet Pro 8025 printer.
   • Restart your Windows 11 laptop.
   • After the laptop reboots, turn the printer back on.

Step 2: Verify Wireless Network Connection

1. Check Connections:
   • Ensure both the printer and laptop are connected to the same wireless network.
   • On the printer control panel, access the wireless settings to confirm it shows connected to the correct network.

Step 3: Reconnect the Printer to Wi-Fi

1. Reconnect to Network:

   • On the printer's control panel, navigate to Settings > Network Settings > Wireless Setup Wizard.
   • Follow the on-screen instructions to reconnect the printer to your Wi-Fi network.

2. Press the Wireless Button:

   • Press the wireless button or icon on the printer to ensure that it is turned on.

Step 4: Run the HP Print and Scan Doctor

1. Download and Run the Tool:
   • Download the HP Print and Scan Doctor tool on your Windows 11 laptop.
   • Run the tool and select your printer. Follow the prompts to identify and resolve the connection issues.

Step 5: Reset Network Settings (if necessary)

1. Restore Network Defaults:
   • If the issue persists, restore the printer network settings to their default configuration.
   • This can be done through the Settings menu on the printer by selecting Network Settings > Restore Network Defaults.
   • Reconnect the printer to your network using the Wireless Setup Wizard afterward.

Step 6: Update Printer Firmware and Drivers

1. Update Software:
   • Go to the HP Support site to download and install any firmware or driver updates applicable to your printer model.

Step 7: Check Windows Firewall and Antivirus Settings

1. Verify Security Settings:
   • Ensure that the Windows Firewall or any third-party antivirus is not blocking printer communication.
   • Temporarily disable these settings and attempt to reconnect the printer.