cannot connect to web services and cannot hear from HP support

[Alilele]

I have written to HP support 5 days now about my printer been unable to connect to web services and no one has the curtesy of contacting me or responding yet. I need to use my printer and the services it offers that why I bought it. The product is excellent customer service is very sloppy. I have tried all the trouble shooting suggestions and none worked. I have read numerous issues like mine on the support group and tried the suggestion and still none worked. Please I need this resolved now. Its my second printer with the same issue. This is really frustrating me HP. I need to get my Kids stuff printed for their school.

[TEJ1602 · Accepted solution]

@Alilele, Welcome to HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[Alilele]

thanks. I did call a number two night ago and finally got through to someone who was really diligent  in helping me. We spent over 1 hr on the call trying to fix the problem which he eventually did. Now I am a happy customer again. Thank you