cannot connect to web services when trying to scan

[Bughatti]

can not connect to web services.  I scanned to my email before but now I'm getting this message and if I scan using the USB, the file is a VFS not a PDF even though the icon is a PDF

[Betty0610]

@Bughatti

Welcome to the HP Support Community.

Let's remove and add web services: 

Remove web services:

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services

Add web services:

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ). 2. Touch Web Services Setup . 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. On the screen that appears, touch OK to allow the printer to automatically check for product updates. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. If the Printer Update Options screen is displayed, select Install Automatically (Recommended) or Alert When Available. 6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!