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cannot connect to web

HP Recommended
HP Envy 7640
Microsoft Windows 10 (64-bit)

Unable to scan a document to email, printer say unable to connect to the web

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HP Support Agent
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@Smurf138

 

Welcome to the HP support community.

 

  1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

    NOTE: 

    If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

    • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet  port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

    • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

      Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

  2. On your control panel, press the HP ePrint icon.

    If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

    • If a summary screen displays, Web Services is already on.

      Example of Web Services Summary screen

    • If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.

      Example of the HP ePrint set up screen

  3. If you are prompted to update the firmware, press OK.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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