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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY 6452e All-in-One Printer

Network was changed and now printer will not connect.  Unable to use printer until connected.  Help?

1 REPLY 1
HP Recommended

Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).


Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours. Do not call any phone numbers revealed in any video or site.

 

Microsoft's Copilot may have more recent videos.
Watch this video to see how to reset your printer: 64xx using EWS. 64xx using HP Smart
The steps below are Wi-Fi only and do not perform a factory reset.
Microsoft's Copilot may provide alternate solutions.

60xx Wi-Fi reset using button

  1. Unplug the power cord from the back of the printer.
  2. Wait 30 seconds, then plug the printer back in.
  3. Hold the Resume button for over 10 seconds until the lights start to flash.

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router. Do not call any phone number revealed in any video or site.


This video shows how to connect to the router: 6458 6455 6420e
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 6xxx
Wi-Fi Direct is explained on page 31 of the User Manual, this Wi-Fi setup avoids configuring the router.
A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 28 in this User Manual.

 

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