cannot print

[Archieb48]

Wifi blue light flashing cannot print. Tried to add printer no luck

[Kuroi_Kenshi]

Hi @Archieb48,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Printer and Computer: Restart both the printer and the computer to clear possible error conditions.

Restore Wi-Fi Setup Mode:

• Printers without a touchscreen control panel:
  1. Press and hold the Wireless button at the back of the printer for 5 seconds until the light starts flashing.
  2. Within 2 minutes, press and hold the WPS button on your router until the connection process begins. The Wi-Fi light will turn solid blue when it connects to the network.

Move the Printer and Computer Closer to the Router: Ensure the printer and computer are within 8 meters (26 feet) of the router or range extender to maintain a strong connection.

Check Wi-Fi Signal:

• Ensure the blue Wi-Fi light on the printer is solid and not flashing. If it is flashing, the printer is not connected to the network.
• Ensure your computer is connected to the correct network.

Reset the Printer's Network Settings:

1. Disconnect any USB cables from the printer.
2. On the printer control panel, press and hold the Wireless and Cancel buttons simultaneously for 5 seconds until the network settings are reset.

Add Printer Using IP Address: On your Windows 11 PC:

1. Open Settings > Bluetooth & devices > Printers & scanners.
2. Select Add a printer or scanner and wait for it to search for printers.
3. If the printer is not found, select The printer that I want isn't listed.
4. Choose Add a printer using a TCP/IP address or hostname, then click Next.
5. Enter your printer's IP address (find it from the printer's network settings page or in the HP Smart app) and follow the on-screen instructions to complete the setup.

Check for Software Updates: Ensure your printer's firmware is up to date:

• Go to HP Software and Driver Downloads, search for your printer model, and download any new firmware updates.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,