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‎05-09-2024 09:14 AM

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer
Operating System: Microsoft Windows 11

just changed Internet provider and now my printer does not want to acknowledge new wifi. tried all the suggestions from VA but is not working. any suggestions?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-11-2024 07:46 AM - last edited on ‎03-12-2026 02:59 PM by Moderator

HP Recommended

Hi @miskate,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you've already tried some troubleshooting steps, but let's try a few more to see if we can get your HP DeskJet 2755e connected to your new WiFi network.

 

  • Restart Everything: Start by turning off both your printer and your WiFi router. Wait for a minute or two, then turn them back on. Sometimes, a simple restart can fix connectivity issues.
  • Printer Network Settings: On your printer, navigate to the network settings menu. Look for an option to reset network settings or to set up a new WiFi connection. Follow the prompts to connect to your new WiFi network.
  • WiFi Settings on Router: Double-check your new WiFi network settings. Ensure that the network name (SSID) and password are entered correctly on your printer.
  • Wireless Direct: If your printer supports it, you can try connecting directly to your printer's wireless network. This is usually indicated by a network name that starts with "DIRECT" or "HP-Print-". Once connected, you can access your printer's web interface to change the WiFi settings.
  • HP App: If you haven't already, download the HP app on your smartphone or tablet. This app can help you set up and manage your printer, including connecting it to WiFi.
  • Manual Setup via Printer's Control Panel: If all else fails, you may need to set up the WiFi connection manually through your printer's control panel. Refer to your printer's manual for instructions on how to do this.

 

Give these steps a try, and hopefully, one of them will resolve the issue for you!

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎05-11-2024 07:46 AM - last edited on ‎03-12-2026 02:59 PM by Moderator

HP Recommended

Hi @miskate,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you've already tried some troubleshooting steps, but let's try a few more to see if we can get your HP DeskJet 2755e connected to your new WiFi network.

 

  • Restart Everything: Start by turning off both your printer and your WiFi router. Wait for a minute or two, then turn them back on. Sometimes, a simple restart can fix connectivity issues.
  • Printer Network Settings: On your printer, navigate to the network settings menu. Look for an option to reset network settings or to set up a new WiFi connection. Follow the prompts to connect to your new WiFi network.
  • WiFi Settings on Router: Double-check your new WiFi network settings. Ensure that the network name (SSID) and password are entered correctly on your printer.
  • Wireless Direct: If your printer supports it, you can try connecting directly to your printer's wireless network. This is usually indicated by a network name that starts with "DIRECT" or "HP-Print-". Once connected, you can access your printer's web interface to change the WiFi settings.
  • HP App: If you haven't already, download the HP app on your smartphone or tablet. This app can help you set up and manage your printer, including connecting it to WiFi.
  • Manual Setup via Printer's Control Panel: If all else fails, you may need to set up the WiFi connection manually through your printer's control panel. Refer to your printer's manual for instructions on how to do this.

 

Give these steps a try, and hopefully, one of them will resolve the issue for you!

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
1 person found this reply helpful
Was this reply helpful? Yes No

‎05-11-2024 09:32 AM

HP Recommended

Alden4, thank you so much!! never used the mobile app before and it worked perfectly. KUDOS!

Was this reply helpful? Yes No
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