changed wifi networks... major connectivity issues

[songbird88]

I changed wifi networks. I reset my printer (HP Envy 6075), but my scanner will not connect  ... HELP!  scanner has lost connectivity to my computer.  However, I can still print.  Printing is fine, so why does it recognize printer and not scanner if it is the same device??When I use the HP scan doctor, it tells me it can't find my scanner.   I've done everything .... uninstall and reinstall.  any suggestions?  

[Kuroi_Kenshi]

Hi @songbird88,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer's Wi-Fi settings!  

We're thrilled to have the opportunity to assist you and provide a solution.

It sounds like your HP Envy 6075 is facing a connectivity issue related to the scanner while still being able to print without a problem. Since both the printer and scanner are part of the same device, it's likely a software or network-related issue that's specifically affecting the scanner. Here's what you can do to try and resolve the issue:

Verify the Printer's Connection to the New Wi-Fi Network:

• Make sure your printer is still connected to the new Wi-Fi network.
  • Go to the Printer's control panel and check the Wi-Fi status to ensure it’s connected to the correct network.
  • If needed, reconnect the printer to the Wi-Fi by going to the Wi-Fi settings and selecting your new network.

Restart the Printer and Computer:

• Restart both your printer and computer to ensure a fresh connection and to rule out temporary glitches.

Ensure Proper Network Configuration:

• Verify that your printer and computer are on the same Wi-Fi network. If your router is set up with multiple bands (e.g., 2.4GHz and 5GHz), make sure both devices are on the same band.
• Try restarting the router if the devices are on the same network but still having issues connecting.

Check for IP Conflicts:

• Make sure there are no IP address conflicts in the network. You can print a network configuration page from your printer's settings and check its IP address. If the IP address is conflicting with other devices, consider setting a static IP address for the printer through your router's settings.

Use the HP Smart App:

• If you're still having trouble, try using the HP Smart app to connect to the scanner.
  • Download and install the HP Smart app on your computer (if you don’t have it installed already).
  • Open the app and try adding your printer and scanning a document using the app instead of relying on traditional methods.

Check Firewall and Antivirus Settings:

• Your computer's firewall or antivirus software might be blocking the scanner connection. Temporarily disable your firewall/antivirus and try scanning again.
• If this resolves the issue, add an exception for your printer and scanner in the firewall/antivirus settings.

Reinstall HP Printer Software (with Scanner):

• It’s possible that the scanner driver did not install correctly after the network change. Perform a fresh reinstall of the HP printer software (including scanner drivers):
  • Uninstall the printer software from your computer (go to Control Panel > Programs > Uninstall a program).
  • Restart your computer.
  • Download the latest HP software from the HP support page.
  • Install the HP Printer software, ensuring that both the printer and scanner drivers are installed during the setup.

 

[Kuroi_Kenshi]

Check HP Scan Settings:

• Open the HP Scan software on your computer and check if it’s set to recognize the correct device.
• If it's not detecting the scanner, try manually selecting the printer/scanner from the settings.

Use the HP Scan Doctor (Again):

• You mentioned running the HP Scan Doctor, but it might help to try it again after performing some of the steps above (like reinstalling the software).
• When running the HP Scan Doctor, make sure your printer is connected to the same network as your computer, and follow the prompts to resolve connectivity issues.

Update Printer Firmware:

• Sometimes, firmware updates can resolve connectivity problems. Check for any available updates for your printer's firmware:
  • Go to HP Support > Software & Drivers.
  • Enter your printer model, check for firmware updates, and apply any available updates.

Check the Printer’s Network Setup:

• In some cases, after changing networks, you might need to manually configure the printer's network settings:
  • Use the printer's control panel to navigate to the Wi-Fi settings and select the new network if it hasn’t automatically connected.
  • If you’re using Wi-Fi Direct, try disabling it, as it may interfere with regular Wi-Fi connections.

By following these steps, hopefully, your HP Envy 6075 scanner should reconnect. Let me know if you encounter any issues or need further assistance with any of the steps!

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,