check wi-fi connection same on computer as on printer

[mickerick]

How do i check if my computer is on same network as my Envy Printer. And if necessary how do i change it. Printer is connected to Router.

[Nal_NR · Accepted solution]

Hi @mickerick,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the connectivity issues. 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Let us follow these steps to connect the printer to the wireless network.

Use WPS to connect the printer to your wireless network.

Locate the WPS button on your router, but do not press it yet.

If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

On the printer control panel, press and hold the Wireless button for at least 3 seconds or until the wireless light starts to flash.

On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

NOTE: 

The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[mickerick]

Hi Elohi

Please accept my apologies for the late reply.

Thankyou so much for the information, but as first time on the portal i couldn't find your solution.

I have however now sussed it out and yes it does work.

I will tick as accepted solution.

You have a Fabulous Day.

Kind regards Mike.

[Nal_NR]

Hi @mickerick,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.