computer won't recognize printer on wifi , message says driver problem

[daveabe]

message says missing driver , had connectivity previously

[Pallipurath]

Hi @daveabe,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that  your computer is unable to recognize the printer on Wi-Fi and you are receiving a message indicating a driver problem or missing driver, I would request you to please follow the steps:

Verify Connection and Restart Devices

Check Printer Connection:

• Ensure your printer is connected to the same Wi-Fi network as your computer.
• For printers with a touchscreen, you can check the network connection via the Wireless or Network settings menu.

Restart Devices:

• Turn off your printer and unplug the power cord.
• Restart your computer.

Plug in and turn on your printer again.

Check Wi-Fi Signal:

• Ensure your printer is within range of your Wi-Fi router, and the Wi-Fi signal is strong.

Reinstall Printer Drivers

• Remove Existing Printer Drivers:
• Go to Printers & Scanners in Windows settings.
• Select your printer and click on Remove device.

Download Updated Driver:

• Visit the HP Support Page and download the latest drivers for your specific printer model.

Install the Driver:

• Run the downloaded driver setup file to install the drivers on your computer.

Add Printer to Windows

• Add the Printer:
• Go to Printers & Scanners again in Windows settings.
• Click on Add a printer or scanner.
• Let Windows search for available printers and select your printer from the list.
• If the printer isn’t found, click on The printer that I want isn't listed, then follow the prompts to add the printer manually using its IP address.

Check Printer Status

• Run a Print Test:
• After adding the printer, try printing a test page to verify that the issue is resolved.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.