configuration error Ox80004005

[dkl22]

i keep getting the configuration error. I have followed the shutdown-restart protocol,  Is there a fix for thias?

[ferRX · Accepted solution]

Hi @dkl22 

You may need to connect your printer to a 2.4G network.

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=uwd2lELxL-E

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

[dkl22]

After hours spent trying all the suggestions from the community, hours on the phone with HP support doing everything over again, allowing remote access, etc., the support tech said it's your wifi setting. My wifi was  5 ghz and needed to be  2.4. I called my internet provider; he guided me through setting that up and that was all it took! It seems many printers do not get a stable signal at 5ghz.

I have fought with this issue since I purchased this printer last year. I hope this helps someone else.

[ferRX]

Great 😊, nice to know that doing the change to a 2.4G network finally worked !

• And yes, those steps you've made with your Internet provider
• to change to a 2.4G network, certainly will help a lot of users.

Thanks 😇

ferRX.