connect to new internet system

[PChampion]

I am on a Mac and got a new internet service provider today.  How do I connect this printer to the internet and make it visible to add to my computer?

[Kumar0307]

@PChampion, Welcome to the HP Support Community!

Are you using a HP LaserJet Pro M118dw Printer?

Use WPS to connect the printer to your wireless network.

1. Locate the WPS button on your router, but do not press it yet.

   If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

   NOTE: The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

For more info, refer to - No Connection after Router or Wi-Fi Settings Change

Print a configurDtion page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready(the arc) light begins blinking.

ii. Release the Resume button.

Check the SSID from the report and make sure the MAC is also connected to the same network.

• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer from the report
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

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