connecting to a wireless network that has a password

[Bergquist4]

I am trying to connect my Tango to a wireless network that is password protected and I can't get it to connect.

[Kuroi_Kenshi]

Hi @Bergquist4,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Tango will not connect to your password-protected wireless network. Let’s go through the correct setup steps to get it connected.

Before we begin:
Are you setting it up using the HP app on a phone or from a computer?

Meanwhile, you can follow these steps:

Step 1: Reset the Tango’s Wireless Settings

• Turn the printer ON.
• Press and hold the Wireless button on the back of the printer for 5 seconds.
• Release when the blue light starts blinking rapidly.
• Rapid blinking means the printer is in Wi-Fi setup mode.
• If the light is not blinking rapidly, repeat the step.

Step 2: Prepare Your Network

• Make sure your router has 2.4 GHz enabled (Tango does not connect to 5 GHz-only networks).
• Disable Guest Network.
• Make sure WPA2 security is enabled (WPA3-only networks may fail).
• Move the printer within 10–15 feet of the router during setup.

Step 3: Connect Using the HP App (Recommended Method)

• On your phone, connect to your regular Wi-Fi network.
• Turn on Bluetooth.
• Open the HP app.
• Tap Add Printer or Set Up New Printer.
• When prompted, enter your Wi-Fi password carefully.
• Wait until the blue light becomes solid.

Note: The password is case-sensitive.

Step 4: If Setup Fails

• Restart your router.
• Restart your phone.
• Put the printer back into setup mode (blinking blue light).
• Try setup again.

Step 5: Alternative Setup (If App Fails Repeatedly)

• Put the printer in setup mode.
• On your phone, go to Wi-Fi settings.
• Connect to the temporary network named “HP-Setup…”.
• Return to the HP app and complete setup.

I hope this helps.

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Best regards,