connection

[Delous]

i am really battling to connect my printer . i have tried with a usb cable. it worked for a while but now no longer working. i have removed the cable 

[Fabio_L32]

Hello @Delous , how are you ?

How strange, this model even has a driver for Windows 11 and is even updated.

Try using the Easy Start below as a tentative solution:

https://support.hp.com/br-pt/drivers/swdetails/hp-envy-6000-all-in-one-printer-series/model/33518708...

I´m Waiting

[Nal_NR]

Hi @Delous,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the connectivity.

If your HP ENVY 6010 All-in-One Printer is not connecting to Wi-Fi, here are several steps you can take to troubleshoot and resolve the issue:

1. Check Wi-Fi Network

• Ensure Your Network is Working:
  • Verify that your Wi-Fi network is functioning properly by checking if other devices (like smartphones or laptops) can connect to it.
• Correct SSID and Password:
  • Ensure you are entering the correct Wi-Fi network name (SSID) and password. This is case-sensitive.

2. Restart Devices

Restart the Printer:

• Turn off the printer, wait for about 30 seconds, and then turn it back on.

Restart the Router:

• Unplug your router from power, wait for about 30 seconds, and plug it back in.

Restart Your Computer or Mobile Device:

• If you’re trying to connect via a computer or mobile device, restart it as well.

3. Reconnect the Printer to Wi-Fi

Use the HP Smart App:

• Download and open the HP Smart App on your computer or mobile device.
• Add your printer through the app and follow the prompts to connect it to your Wi-Fi network.

Using the Control Panel:

• On the printer’s control panel, go to the Wireless icon.
• Select Settings, then choose Wireless Setup Wizard.
• Follow the prompts to select your Wi-Fi network and enter the password.

4. Check Printer’s Wi-Fi Status

1. Print a Network Configuration Page:
   • On the printer’s control panel, go to Settings > Reports > Network Configuration.
   • This page will show the printer's network status and IP address.
   • Make sure it shows a valid IP address and is connected to the correct network.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Delous,

Please find the next steps below.

5. Disable Firewall and Antivirus Temporarily

Sometimes, security software can block the printer from connecting:

• Disable any firewall or antivirus software temporarily and check if the printer connects to Wi-Fi. Remember to re-enable them after testing.

6. Update Printer Firmware

An outdated firmware can lead to connectivity issues:

1. Open HP Smart App:
   • If your printer is connected to a network, check for firmware updates in the app.
2. Visit HP Support Website:
   • You can also visit the HP Support website and search for your printer model to check for firmware updates.

7. Reset Network Settings

If all else fails, you can reset the printer's network settings:

Reset Network Settings:

• Go to Settings > Network on the printer’s control panel.
• Look for an option to reset network settings (it may be under Restore Network Defaults).

Reconnect to Wi-Fi:

• After resetting, use the Wireless Setup Wizard to reconnect to your Wi-Fi network.

8. Check Router Settings

• Ensure 2.4 GHz Network is Enabled:
  • Many printers only support the 2.4 GHz band. Make sure your router has this band enabled.
• Check for MAC Address Filtering:
  • If your router has MAC address filtering enabled, add the printer’s MAC address to the allowed devices list. You can find the MAC address on the Network Configuration Page.

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.