connectivity

[judavy]

I have tried repeatedly to connect my printer to my computer and it will not connect

[A_Gayathri]

Hi @judavy,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP DeskJet 2752e All-in-One Printer connectivity issues. 

Here are steps to help troubleshoot and resolve connectivity issues with your HP DeskJet 2752e All-in-One Printer:
 

1. Check Network Connection

• Ensure the printer is on the same WiFi network as your computer.
  • The printer should display a solid blue light on the WiFi indicator if it’s connected.
  • If the light is blinking, the printer is not connected to WiFi.

Reconnect the Printer to WiFi:

1. Restore WiFi Settings on the printer:
   • Press and hold the Wireless and Cancel buttons on the printer simultaneously for 5 seconds. This resets the printer's network settings.
2. Reconfigure WiFi:
   • Use the HP Smart app to reconnect:
     • Download/launch the HP Smart app on your computer or smartphone.
     • Follow the prompts to add the printer and reconnect to the WiFi.

2. Confirm Printer Setup

• Verify that the printer is added to your computer:
  • On Windows:
    • Go to Settings > Devices > Printers & scanners.
    • Check if the HP DeskJet 2752e is listed. If not, click Add a printer or scanner.
  • On Mac:
    • Go to System Preferences > Printers & Scanners.
    • Add the printer if it’s not listed.

3. Reinstall the Printer Driver

1. Uninstall the existing printer driver:
   • On Windows: Go to Control Panel > Programs > Uninstall a Program and remove HP DeskJet software.
2. Download and install the latest driver:
   • Visit the HP Support website and download the driver for the DeskJet 2752e.
   • Follow the installation instructions, ensuring the printer is on and connected during setup.

4. Check Firewall/Antivirus

• Ensure your firewall or antivirus software is not blocking the printer connection:
  • Temporarily disable the firewall and retry connecting the printer.
  • Add HP Smart and the printer driver to the firewall exceptions.

5. Test Connectivity

• Print a Network Configuration Report:
  • Press the Information button on the printer control panel. This report will confirm the printer’s network status and IP address.
  • If the printer is connected, try pinging the printer IP from your computer:
    • Open Command Prompt and type ping <Printer_IP_Address>.

6. Reset Printer

If all else fails:

1. Turn off the printer, unplug it, and wait for 2 minutes.
2. Restart your computer and modem/router.
3. Plug the printer back in and turn it on.

Next Steps

If the issue persists:

• Provide details about the issue, including any error messages or specific behaviors.
  
  Refer to this document: HP printer setup (Wi-Fi network)
  
  Troubleshoot a Wi-Fi connection to an HP printer

I hope this helps. 

Take care and have a good day.

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