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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Domielena
New member
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Message 1 of 2
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connexion printer

HP Recommended
HP 5540
Microsoft Windows 10 (64-bit)

Hi,

I'm in a nightmare: probably following a w10 update my HP 5540 on wireless mode doesn't work. I can scan but not print. After trying a huge number of ways as suggested on the web in order to reset drivers and printer, nothing.

 

Anybody could help me before I decide to change printer and to change provider as well? 

 

 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Domielena

 

I reviewed your post and I understand that you are facing issues printing after a Windows update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you root uninstall the printer and then reinstall it and check whether the issue is resolved.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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