customer support line

[mtompkins73]

I'm having trouble finding a number to call to report a continuing issue.  I have an existing case number.  When I go online my account shows that my warranty has expired but I purchased extending coverage.  The last representative that worked with me last week mentioned my warranty would soon expire and I told him that I had already renewed a warranty agreement and shared my receipt with him.  I was told he would get that resolved.  I have had printer offline error regularly.  This will be the third time I'm reaching out the the support line.  But I'm unable to find how I can log in an existing case number or speak to someone about my warranty.    Can someone share a link or phone number for HP support that will work.

[Kumar0307]

@mtompkins73, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print as the printer is offline. 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Let us try these steps for now:

Restart the wireless router, the printer, and the PC

• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

If the printer is still offline and the blue wireless light is blinking or off,

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

Regarding the extended warranty, click here to submit a dispute. 

Hope this helps! Keep me posted. 

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Have a great day!