deskjet printer compatibility with dell windows 11 computer

[KCHook]

I recently purchased a Dell Inspiron 24 All-in-One. It's great. My HP 4155e printer is a little over 2 years old. It worked fine at first with no issues. Now it won't print. Actually, I printed a couple pages this morning, then it stopped responding. I've been searching for hours, trying to find a fix - installing new drivers, deleting the printer and reinstalling; you name it, I've done it. There's a print job sitting in the queue now that's been there for over an hour; I can't cancel it. Printer has power, has Wi-fi, has ink, has paper. I spent a lot a money for computer; was hoping I didn't need to buy a new printer too. Suggestions?

[Dragon-Fur]

@KCHook 

Welcome to the HP Community --

Product: HP DeskJet 4155e All-in-One Printer

Operating System: Microsoft Windows 11

@KCHook  wrote:

I recently purchased a Dell Inspiron 24 All-in-One. It's great.

My HP 4155e printer is a little over 2 years old.

It worked fine at first with no issues.

Now it won't print.

Actually, I printed a couple pages this morning, then it stopped responding.

I've been searching for hours, trying to find a fix - installing new drivers, deleting the printer and reinstalling; you name it, I've done it.

There's a print job sitting in the queue now that's been there for over an hour; I can't cancel it.

Printer has power, has Wi-fi, has ink, has paper. 

spent a lot a money for computer; was hoping I didn't need to buy a new printer too.

Suggestions?

============================================

Product:   HP DeskJet 4155e All-in-One Printer 

Operating System:  Windows 11

Software / Application:  ?

Connection Type:  ?

Content Type:  ?

Thank you for including your printer product / model and your Operating System / version.

Doing so helps those who might want to help.

Fortunately, if the printer worked up until this morning, it has not likely suddenly died or become incompatible with the Operating System or the computer.

What?

Supported printer software has naught to do with the brand of computer and more to do with using a supported printer, running a supported Operating System / version, and a usable network (or USB connection).

Three Sections + References / Resources

==============================

1) Check / Reset Print Services

Note that if PDF is printing, this is not likely the point at which the job is failing -- but it is good to know and takes just a minute to check.

Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

Start Here:  Print job stuck in Queue

Watch Video

AND / OR

HP Printers - Print jobs stuck in print queue

AND / OR

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

------------------------------------------

Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Side Bar -- Optionally Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Jobs in Print Queue Disappear

Temp Folder Permissions

If the print job is making its way to the print queue and then disappearing,

Check / Correct the folder permission(s)

Temp folder requires full permissions, including Read / Write, for current user

Check / add / edit permissions for user (current login) on Temp folders

C:\Windows\Temp

C:\Users\AccountName\AppData\Local\Temp

Example - Print Services - Temp Folder Permissions

==============================

2) Remove / Install the full driver printer software

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP Easy Start Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

==============================

3)  Dual Band Network

The printer supports wireless at 2.4GHz or 5GHz - not at the same time.

Reference

Product Specifications for the HP DeskJet 4155e All-in-One Printer (26Q90A)

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Dual Band Network

If you are running a Dual Band Network,

If your router supports it,

 Create a separate SSID named network for each frequency (5GHz and 2.4GHz).

and

 Connect the printer to the SSID network on the frequency / band you want it to use.

Reminder:  Some printers only support 2.4GHz

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance between router and device (printer)
• 5GHz is faster

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

References / Resources 

How to Reset wireless For HP DeskJet 4100 & 2700 Printer Series

Technology Tips Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

 Technology Tips Deskjet Plus 4155

User Guide - HP DeskJet Plus 4100e All-in-One Series

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 4155e All-in-One Printer

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"