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Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎10-08-2025 01:12 PM

HP Recommended
Product: HP DeskJet 2752e All-in-One Printer
Operating System: Other

i am having a problem getting my printer connected to my new wifi. 

1 REPLY 1

‎10-10-2025 05:25 PM

HP Recommended

Hi @Peggy127,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I completely understand how frustrating it can be when your trusted HP DeskJet 2752e printer suddenly refuses to connect to your new Wi-Fi, especially when you're eager to get back to printing smoothly. Let’s walk through this together, step by step, with care and clarity.

How to Reconnect Your HP DeskJet 2752e to a New Wi-Fi Network

Since the DeskJet 2752e doesn’t have a touchscreen, we’ll use the HP app and a simple button combination to reset and reconnect your printer.

Step-by-Step Instructions

Step 1: Restore Network Settings

This clears the old Wi-Fi info so your printer can find the new network.

  1. Power on your printer.
  2. Press and hold the Wireless button (📶) and the Cancel button (❌) together for 5 seconds.
  3. The wireless light will start blinking, indicating the printer is ready to connect to a new network.


Step 2: Install the HP App

If you haven’t already, download the HP Smart app on your phone or computer:


Step 3: Connect Your Printer to Wi-Fi

  1. Open the HP Smart app and sign in or create an HP account.
  2. Tap the "+" icon to add your printer.
  3. Follow the on-screen instructions to connect your printer to the new Wi-Fi.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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