ePrint Not Working

[BillWCH]

ePrint not working - NO documents of any kind will print when emailed either from my computer or phone to my ePrint address.  No bounceback, no indication on printer of problem, just won't print.   Printer is on my LAN (by cable) plugged into router same as computers etc. that are definitely on web.   Used to work just fine, addresses job are FROM are all "allowed."

[A_Gayathri]

Hi @BillWCH,

Welcome to the HP Support Community

I understand you are facing an issue ePrint Not Working with your HP LaserJet Pro MFP M227fdw. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to Know different methods of updating the printer firmware.
• Click here for video
• click here  to know how to change your email address

HP printers - Print with HP ePrint

Hope this helps! Keep me posted. 

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