ePrint not working

[IanHB]

I have two HP printers, a smaller (black and white) MFP M227fdw, and a full colour MFP M227dw.

I have no problem setting up and ePrinting from the former printer (few), but on the full colour unit I keep getting the error message "The service may be busy. Retry Later. If the problem continues, check firmware updates."  - as you can imagine, I have done everything I am told to do, but still now joy!! 

Also, my printer is constantly shown as being "off line" on my Mac, even though its connected. The issue seems to only be with printing, as I have no issues when I try to scan a document.

[sandytechy20]

@IanHB

Welcome to the HP support community.

I understand that ePrint is not working and your printer is showing offline.

Follow these steps to fix the ePrint issue.

Turn On Web Services

• Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

  NOTE: 

  If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

  • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet  port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

  • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

    Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

• On your control panel, press the HP ePrint icon.

  If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

  • If a summary screen displays, Web Services is already on.

    

  • If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.

    

• If you are prompted to update the firmware, press OK.

Refer to this HP document for more assistance:- Click here

Follow these steps to fix printer offline error:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.