eprint doesnt work

[michamisc]

Hey guys,

we have a problem with eprint.

if we send a mail Directly to the printer mail adress from mail adress xy it prints - if we send a mail from mail adress yz it doesnt print

what can we do?

best

micha

[Dragon-Fur]

@michamisc 

Welcome to the HP Community.

Ideas...

Start here:

HP Printers - Printing with HP ePrint >  HP ePrint Email Job Does Not Print

and / or

Check the Security on the email address

Open the email address security at the email provider that does not print.

ePrint does not support "Two-Step Verification"

Assign an "Apps Password" or set the email security to "Less Secure"

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

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