error -3

[aeighty5]

Please help troubleshoot

[Max3Aj]

@aeighty5, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

The HP Printer Error Code -3 you're seeing means the printer is unable to connect to the Wi-Fi network. Here's how to troubleshoot and resolve it:

Check Printer Location

• Ensure the printer is within 5–10 feet of your Wi-Fi router.
• Avoid placing it near walls, metal objects, or microwaves that can interfere with signal.

Restart Devices

• Power off your printer, router, and computer.
• Wait 30 seconds, then power them back on in this order: router → printer → computer.

Reconnect to Wi-Fi

• On the printer control panel, go to:
  • Setup > Network Settings > Wireless Setup Wizard
  • Select your Wi-Fi network and enter the correct password.

Use HP Smart App (Recommended)

• Download and install the HP Smart app on your computer or mobile device.
• Use it to reconnect the printer to Wi-Fi:
  • Open HP Smart → Add Printer → Follow on-screen steps to connect.

Check Router Settings

• Ensure 2.4GHz band is enabled (some HP printers don’t support 5GHz).
• Disable MAC address filtering or add the printer’s MAC address to the allowed list.

Assign Static IP (Optional but Helpful)

• Once connected, assign a static IP via your router settings to avoid future disconnections.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support