error 49.2110 en Hp M277

[ochoatec]

tengo un error de  cuando quiero sacar copia o imprimir reporte se reinicia y sale error 49 indicando que tiene memoria baja 

trate de actualizar pero no se puede cuando veo el eventos sale error 49.2110 y persiste el error. su apoyo gracias

[RodrigoB]

Hi ochoatec

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

[ochoatec]

I have an error when I want to make a copy or print the report, it restarts and it shows error 49 indicating that it has low memory

I tried to update but it is not possible when I see the events error 49.2110 and the error persists. your support thank you

[Jay_G24]

Hi @ochoatec,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document --49 Error Displays On the Control Panel Issue

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[ochoatec]

when sending the Fimrware update it keeps the message printing.

also the low memory message.

know any way to update the M277dw.

Thank you

[Jay_G24]

Try a reset on the printer to resolve the issue -

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.