error code rd on laser jet M140w

[ekeman]

error code "rd" on laser jet M140w, Router does not find a printer anymore, nor my laptop Win11.
Whats should I do?

[Kuroi_Kenshi]

Hi @ekeman,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Cycle the Printer and Network Devices:

• Turn off the printer and unplug it from the power source.
• Restart your router by unplugging it, waiting for about 10 seconds, and then plugging it back in.
• After the router is fully operational, plug the printer back into the power source and turn it on.

Check Network Connections:

• Ensure that the printer is connected to the same network as your laptop. This involves checking the Wi-Fi settings on the printer's control panel.
• If the printer was previously connected via Wi-Fi, make sure it is still within the Wi-Fi range.

Reconnect the Printer to the Wi-Fi Network:

• From the printer's control panel, navigate to the wireless settings and reconnect to your Wi-Fi network. You might need to re-enter the Wi-Fi password.

Use the HP Smart App:

• Download and install the HP Smart App if you haven't already. This app can assist in setting up your printer on the network.
• Follow the on-screen instructions to add your printer.

Update Printer Firmware:

• Ensure that your printer's firmware is up to date. You can do this by visiting the HP Support Website and downloading any available updates for your printer model.

Driver Check:

• Make sure the printer driver on your laptop is up to date. You can uninstall the current driver if necessary and reinstall the latest version from the HP website.

Firewall and Internet Security Settings:

• Check your firewall and internet security settings to ensure they are not blocking the printer's connection.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,