error code

[Paul160814]

keep getting error code which is as follows

Error Code: OW_4XX_OWSWS00001

Any ideas please help

[Hawks_Eye]

Hi @Paul160814 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

The error code OW_4XX_OWSWS00001 typically indicates an issue with the web services connection on your HP Envy 6530e All-in-One Printer. Here are a few steps you can follow to troubleshoot and potentially resolve this error:

Step-by-Step Troubleshooting Guide:

Check Internet Connection:

• Ensure your printer is properly connected to the Internet.
• Verify that your network connection is stable and functioning properly.

Reset Web Services:

• Open the printer's touch screen/control panel.
• Locate the Web Services option and turn it off.
• Wait for a few moments, then turn Web Services back on.

Upgrade Firmware:

• Ensure your printer's firmware is up to date. Firmware updates can resolve many issues and improve overall functionality. You can download the latest firmware from the HP Software and Drivers page.

Check for Network Configuration Issues:

• Ensure your printer is correctly configured on the network.
• Confirm that the network settings match those required by your printer.

Restart Devices:

• Power off your printer, computer, and router.
• Wait for 30 seconds and then turn them back on.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye