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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-27-2026 10:41 PM

HP Recommended

printer is offline and ontinue to get error message "unable to find printer"

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1 REPLY 1

‎05-28-2026 02:00 AM - edited ‎05-28-2026 02:02 AM

HP Recommended

Hi, @jan406, Welcome to the HP Support. 

  

I will be more than happy to help you out here. I am an HP employee not an expert but an experienced community member in HP support videos. By posting video links, I will make sure to get clear and practical help in a format that's easy to follow. But here is an issue as you haven't mentioned Product Name or Model. So, I cannot give you specific results instead I am posting HP Support Assistant which will help find the solution and along with that I will post HP Printer video related to the issue. Hope it helps you too.

 

Here are the links which may help you to resolve the issue: 

 

Introduction to HP Support Assistant 9 | HP Support Assistant | HP Support

 

HP Support Assistant | HP® Support

 

How to fix an HP printer that is offline or not responding from a Windows computer | HP Printers

 

Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

RITA_R2

HP Support 

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