error processing command on hp envy 4500

[Olga72]

Documents in queue won't print

[Nal_NR · Accepted solution]

Hi @Olga72,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that the print job stuck in the queue

Troubleshoot print jobs stuck in the queue with your Windows computer.

Reset the Windows printing environment

• Stop the print spooler, delete print job files, and then restart the computer and the printer.
• 
• Turn off the printer, and then unplug the power cord.
• In Windows, search for and open Services.
• In the Services window, right-click Print Spooler, and then click Stop.

• After the Print Spooler stops, close the Services window.
• In Windows, open File Explorer.
• Browse to C: > Windows > System 32 > spool > PRINTERS.
• Delete all files in the PRINTERS folder.
• Shut down your computer.
• Reconnect the power cord to the printer, and then turn it on.
• Turn on the computer.

Click here for the remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Olga72]

I was able to have the issue fixed by going to HP Support Services - printer diagnostic tools. They checked for errors and fixed whatever it was that wouldn't allow my printer to print. Thank you for your response and I will save it for future reference.  Olga

[Nal_NR]

Hi @Olga72 ,

I am glad to know that, the issue is resolved. Appreciate your time and patience. 

Do keep us posted if anything in the future.

Happy Holidays😊