flashing orange light

[Joshua7602]

Printer is offline.  Flashing orange light

[A_Gayathri]

Hi @Joshua7602,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a flashing orange light on your HP Smart Tank 7602 typically indicates an error, such as a paper jam, ink issue, or connectivity problem. Since the printer is showing as offline, here are the steps you can take to troubleshoot the issue:
 

1. Check for Paper Jams or Obstructions

• Open the printer's paper tray and check for any jammed paper or foreign objects.
• Ensure the printer's internal areas, including the ink cartridge area, are clear.

2. Check Ink Cartridges

• Open the ink compartment and make sure the cartridges are correctly installed.
• If necessary, remove the cartridges, clean them gently with a lint-free cloth, and reinstall them.
• Ensure the ink levels are sufficient.

3. Reset the Printer

• Turn off the printer, unplug the power cord from the outlet, and wait for about 60 seconds.
• Plug the printer back in and turn it on. Check if the orange light stops flashing.

4. Check Printer Status

• On your Windows 11 computer, go to Settings > Devices > Printers & Scanners and select your HP Smart Tank 7602.
• If it shows as offline, try clicking on Open Queue and then clicking Use Printer Offline to uncheck it.
• If the printer is not listed, try reinstalling the printer driver.

5. Reconnect to Wi-Fi (if necessary)

• If the printer is connected to Wi-Fi, make sure the connection is stable.
• Try resetting the printer's network settings and reconnecting to the Wi-Fi network through the printer’s control panel or HP Smart app.

6. Check HP Smart App for Alerts

• Open the HP Smart app on your computer or mobile device and check for any error messages or alerts.
• Follow the on-screen instructions to resolve any detected issues.

I hope this helps. 

Take care and have a good day.

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