forgot my EWS password for HP DeskJet Ink Advantage Ultra 4729 Multi-function printer

[MehtaDon]

I have forgot my EWS password for HP DeskJet Ink Advantage Ultra 4729 Multi-function printer. Most of the services are locked.  How can I reset the password?

[Kumar0307]

@MehtaDon, Welcome to the HP Support Community!

There is no option available to perform a reset on this model printer. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MehtaDon]

No point in contacting the HP support team. I already reached out to them, they took 2 hours to come on the same conclusion that the option is not available. 

They also set an call appointment for next week's Tuesday which was I think more than a week before, but I never recieved a call or any other update from their side.

It is very disappointing, I expected better service from you people. Very disappointing attitude. 

[Kumar0307]

@MehtaDon

I understand. Let me escalate this issue to the respective team in HP. 

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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