got a new 5G shaw router. ip address will not show up on the HP printer screen

[paul3330]

got a new 5G shaw router. ip address will not show up on the HP printer screen

[Dragon-Fur]

@paul3330 

Mystery printer might not support 5GHz.

Check that the router is broadcasting on both frequencies.

Check that the printer supports the band / frequency that you want to use - typically this information is located in category Product Information > Specifications

Connect the printer to the separately named SSID network for the frequency / band it supports.

Router will direct traffic on the network to and from the devices in your network, including the printer.

Note

It might be necessary to set your printer back to network defaults and then re-enter the necessary setup.

This information is typically included in category Manuals > User Guide

Example - Dual Band Router

SSID_Dual_Band_Example_9

References / Resources

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

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