have a new printer envy 6152 printer is on the web but computer and printer wont connect

[kikisprehe]

I purchased a HP Envy 6152e printer. The network setup is complete but my computer wont connect

[Jerry_57]

Hi @kikisprehe,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Here are some steps you can take to resolve the connection issue between your HP ENVY 6152 printer and your computer:

Ensure Network Connectivity:
 

• Verify that your printer is connected to the same wireless network as your computer.
• Check if the wireless LED on the printer is on, indicating a successful network connection.

Restart Devices:
 

• Restart your printer, computer, and router to reset the network settings.

Check Printer Status:
 

• Make sure the printer is turned on, and there are no error messages displayed on the printer's control panel.

Verify Network Settings:
 

• Ensure that your computer is also connected to the same network as the printer.
   
• Disconnect from any Virtual Private Network (VPN) on your computer, as it can interfere with locating the printer on the network.
   

Update or Reinstall Printer Software:
 

• Make sure that the latest printer software and drivers are installed on your computer. You can download the latest drivers from https://support.hp.com/us-en.

Connect Using IP Address:
 

• Try adding the printer using its IP address.
   
• On the printer, display the IP address by touching the wireless icon on the printer's home screen.
   
• On your computer, add a new printer and select "Add a printer using a TCP/IP address."
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support