how do I claim warrenty

[Dodgerdcat]

I have tried all helpful tips.  None work.  Simply cannot get printer to connect to network.  Actually did get to supposedly connect one time but will not printer,  Still shows off line

[Garp_senchau]

@Dodgerdcat, , Welcome to HP Support Community,

It sounds like your HP ENVY 6055e is having trouble staying connected to your network, even though it appeared to connect once. Let's try these steps:

First, unplug the printer completely, turn off your laptop and router, wait one minute, then power everything back on. 

Next, let’s remove any old settings that could be causing problems. On your laptop, go to Control Panel > Devices and Printers, right-click your printer, and select Remove device. Then, go to Device Manager, under Print queues, and uninstall any drivers related to your printer. Now, reinstall it using HP Smart, this is the easiest way to ensure your printer is properly set up.

If the printer still doesn’t show up or keeps going offline, check your Wi-Fi network and make sure it’s connected to the same network as your laptop and phone. If possible, assign the printer a static IP address in your router settings so it doesn’t keep "disappearing."

If all else fails, try a factory reset on the printer (found in the settings menu) and start fresh. 

Also, refer to these helpful guides (these are for your reference):

Restore Wi-Fi setup mode on your HP printer | HP® Support

HP printer is offline or unavailable | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,