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‎01-08-2022 01:49 PM - last edited on ‎01-11-2022 10:48 AM by Retired

HP Recommended
Product: Deskjet Plus 4140

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

 

Original topic URL: Envy 6000 keeps going off line - HP Support Community - 8240848


Deskjet Plus 4140

Category:
2 people had the same question
1 REPLY 1

‎01-12-2022 08:36 AM

HP Recommended

@Susie1976

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand the printer goes offline often,  to provide an accurate resolution, I need a few more details:

  • Have you tried updating the printer firmware?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
  • What is the distance between the router and the printer?
  • Are you printing from your phone or computer​​​​​​?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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