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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎01-06-2026 12:04 AM

HP Recommended

hi, i'm having a hard time connecting my wireless printer to internet

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1 REPLY 1

‎01-08-2026 04:14 AM

HP Recommended

Hi @anjz526 

 

Welcome to the HP Support Community! Thanks for posting your query! 

 

We're here to help you get back up and running.

 

Thanks for reaching out—let’s get this sorted together. To understand what’s happening and guide you precisely, I’ll need a few quick details:

  1. Printer model – Which HP printer are you using?
  2. Connection method – Are you trying to connect via Wi‑Fi using the HP App, WPS button, or printer control panel?
  3. Device used for setup – Are you setting it up from a Windows PC, Mac, iPhone, or Android device?
  4. Network details – Is your Wi‑Fi a home network with a single router, or something more complex (like mesh or enterprise)?
  5. What exactly happens – Are you seeing an error message or does the printer just fail to connect?

Once I have this info, I’ll walk you through the right steps to get your printer online smoothly.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I am an HP Employee.
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