hp 7855 randomly prints connectivity page

[mhooker32]

hp 7855. randomly prints:

CONNECT connectivity .pod1.avatar.ext. hp.com 443 http/ 1 .1

host: connectivity .pod1.avatar.ext. hp.com 443

proxy -authorization: basic

proxy-connection? keep-alive

it does this connected by wifi or thru an ethernet cable. using windows 10

tried all the suggestions on the hp site. no good

works well otherwise, but eating paper and ink like crazy

[Hawks_Eye · Accepted solution]

Hi @mhooker32 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

The issue you're experiencing with your HP 7855 printer randomly printing connectivity pages is likely related to its network configuration or communication with HP's servers. 

Here are some steps to address this problem:

 

1. Disable Web Services:

• On the printer's control panel, navigate to Setup > Web Services Settings.
• Turn off Web Services to stop the printer from attempting to communicate with HP's servers.

 

2. Update Printer Firmware:

• Visit the HP Support website and download the latest firmware for your printer model.
• Install the firmware update to ensure the printer is running the most recent software.

 

3. Assign a Static IP Address:

• Access your printer's Embedded Web Server (EWS) by typing its IP address into a web browser.
• Go to the Network or Wireless Settings tab and assign a static IP address to the printer. This can help stabilize its network connection.

 

4. Reset Network Settings:

• On the printer, go to Setup > Network Settings > Restore Network Defaults.
• Reconnect the printer to your Wi-Fi or Ethernet network using the Wireless Setup Wizard.

 

5. Check for Proxy Settings:

• If your network uses a proxy, ensure the settings are correctly configured in the printer's EWS.
• If no proxy is required, disable proxy settings in the printer's network configuration.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[mhooker32]

i turned off proxy in the settings. i think that did the trick.

[Hawks_Eye]

Hi @mhooker32 

I am delighted to hear it worked.  😊

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' to help others find the answer and also I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 😊

Stay fantastic, and have an amazing day ahead! 

Regards, 

Hawks_Eye