hp 9010 factory reset

[debbiezimmer]

hp 9010 - have moved ,trying to connect to wifi but i am locked out of almost all features

[Echo_Lake]

@debbiezimmer

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that your printer is unable to connect to the network, to provide an accurate resolution, I need a few more details:

• What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.

While you respond to that, let's try these steps: Perform printer network settings reset

1. Press and hold the Power button.
2. Press the Network icon button two times.
3. Press the Cancel button three times. The product prints a network configuration page.
4. Release the Power button  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.