hp Deskjet 4100 ink error

[Daisy328]

I have an ink error but the cartridges are new. i am not able to update the firmware. hp tells me that my serial number status is not applicable for the printer update. hpsmart says that the printer is not connected to the internet but it does not allow me to add it. 

[Raj_05]

Hi @Daisy328,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering multiple issues with your HP Deskjet 4100 printer. Let's break down each problem and try to address them.

Ink Error with New Cartridges:

• Even though you have new cartridges, sometimes ink errors can persist due to various reasons such as cartridge compatibility issues, improper installation, or printer hardware problems.
• Make sure the cartridges are installed correctly and that they are compatible with your printer model.
• Try removing the cartridges, cleaning the contacts gently with a soft cloth, and reinserting them firmly.
• If the issue persists, try using different cartridges to see if the problem lies with the cartridges themselves.

Firmware Update Issue:

• If HP is stating that your printer's serial number status is not applicable for the update, it could be due to various reasons such as your printer model not being eligible for certain updates or a technical issue on their end.
• Ensure you're following the correct procedure for updating the firmware as per HP's instructions. Sometimes, updating firmware requires specific steps or prerequisites.

Printer Not Connecting to the Internet:

• If your printer is not connecting to the internet, it could be due to network configuration issues or compatibility problems.
• Check your printer's network settings to ensure it is connected to the correct Wi-Fi network and that the network settings are correctly configured.
• Make sure your Wi-Fi network is functioning properly and that other devices can connect to it.
• Try restarting both your printer and your Wi-Fi router to see if it resolves the connectivity issue.
• If HP Smart app is not allowing you to add the printer, try using alternative methods for adding the printer to the app or try reinstalling the app to see if it resolves the issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support