hp deskjet 5275 wirless printing problem

[yotam_s]

I connected the printer to the home network (wireless). The computer shows that it is connected and online both in Windows and HP Smart, and I also updated the printer's software.

When I print test or information pages directly from the printer's screen, it prints successfully, but it does not respond to print commands from the computer, whether from Office applications or HP Smart.

What should I do?

[Garp_senchau]

@yotam_s,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Printer Status:

• Go to Printers & Scanners in Windows.
• Make sure your printer is set as the default and is online (not offline).

Restart Devices:

• Turn off and on the printer.
• Restart your computer.

Check Printer’s Wi-Fi Connection:

• On the printer, make sure it’s connected to the same Wi-Fi as your computer.

Remove and Re-add Printer:

• Remove the printer in Printers & Scanners.
• Click Add a printer or Scanner to add it again.

Run HP Print and Scan Doctor:

• Download HP Print and Scan Doctor from HP’s website and run it.

Update or Reinstall Printer Drivers:

• Go to Device Manager, right-click your printer, and select Update Driver.
• If that doesn’t work, reinstall the latest drivers from HP’s website.

Check Firewall/Antivirus:

• Temporarily turn off your firewall or antivirus and see if it fixes the issue.

Clear Print Queue:

• Go to Printers & Scanners, select your printer, and cancel any stuck print jobs.

Also, you may refer this guide: Click here

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,