hp envy 5660 printer cannot connect to web services because security certificate not trusted

[zureick]

HP Envy 5660 printer stopped printing. Error message is Printer cannot connect to web services.  Further investigation messages that Security certificate is not trusted by computer operating system.  I have made no changes to the system.

I have connected my computer and printer to two different WIFI networks to troubleshoot.  Same error with both networks.

[Kuroi_Kenshi]

Hi @zureick,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Printer and Router:

• Turn off your printer, unplug the power cord, and wait for about 60 seconds.
• Turn off your router and wait for a similar amount of time before turning it on again.
• Plug in and restart your printer.

Update Printer Firmware:

 Kindly refer to this link to update your printer firmware.

Check Date and Time Settings:

• Incorrect date and time settings can cause certificate errors.
• On the printer’s control panel, go to "Settings" > "Preferences" > "Date and Time" and ensure the date and time settings are correct.

Re-enable Web Services:

• Disable and re-enable Web Services on your printer.
• On the printer’s control panel, go to "Settings" > "Web Services Settings" > "Remove Web Services".
• After removing, enable Web Services again and follow the on-screen instructions to set it up.

Network Troubleshooting:

• Ensure that your printer is connected to a network with internet access.
• On the printer’s control panel, go to "Network Settings" and run the wireless network test report to check for connectivity issues.

Manual Certificate Update:

• Some printers allow manual updates of security certificates.
• Check the printer’s control panel or the Embedded Web Server (EWS) for certificate management options. Access the EWS by entering the printer’s IP address in a web browser.

Change DNS Settings:

• Changing the DNS settings on your printer can sometimes resolve certificate issues.
• Go to "Network Settings" on your printer, then "Wireless Setup".
• Enter the DNS addresses manually (e.g., use Google's DNS: 8.8.8.8 and 8.8.4.4).

Factory Reset:

Refer to the steps on this link to restore factory defaults.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,