hp envy 6055e will not connect to wifi

[nate1357]

my hp envy 6055e printer was working then stopped.

Have tried everything the list.

 1) power off/on router

 2) power off/on printer

  3)  hold down wifi button for 6+ seconds

  4) tried it on a different laptop

  5) ran the scanner tool thing.  -  says printer won't connect

  6)  even tried a factory hard reset on printer, but not sure if it worked or not

   I think it is in the what they call AWS mode - flashing purplish bar that slides from middle out.

but when I go to setup printer in HPsmart app, it says it is offline and to turn the power on.  

   Is this printer done for?   Seems very hard to get any help on this.

[Raj_05]

Hi @nate1357,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've gone through quite a bit of troubleshooting already. The flashing purplish bar typically indicates that the printer is in setup mode, but if it's not connecting to your network or devices, there might be a deeper issue.

Here are a few additional steps you could try:

• Check Network Settings: Make sure that your printer is connected to the correct Wi-Fi network and that the network settings are configured properly. Sometimes, simply reconnecting to the network can resolve connectivity issues.
• Update Firmware: Check if there are any firmware updates available for your printer. Sometimes, updating the firmware can fix bugs or issues related to connectivity.
• Restart Devices: Try restarting not only your printer but also your router and any other devices connected to the network. Sometimes, a simple reboot can resolve connectivity issues.
• Check for Interference: Ensure that there are no devices or obstacles causing interference with the Wi-Fi signal to your printer. Devices like cordless phones, microwaves, or even neighboring networks can interfere with Wi-Fi signals.

If after trying all these steps the issue persists, it's possible that there could be a hardware problem with your printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support