hp laserjet pro mfp m28-m31 offline

[Regis4]

hp laserjet pro mfp m28-m31 offline

[zoey7886]

@Regis4, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP LaserJet Pro MFP M28-M31 Printer Offline Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP LaserJet Pro MFP M28-M31 printer is showing as offline, here are some steps you can follow to troubleshoot and resolve the issue:

1. Check Printer Connection

• Ensure the printer is properly connected to your computer or network.
• Ensure all cables are securely plugged in and there are no loose connections.

2. Restart Printer and Computer

• Turn off your printer and then turn it back on after a few minutes.
• Restart your computer to refresh the connection.

3. Update Printer Driver

• Ensure your printer driver is up-to-date by visiting the HP Support page.
• Download and install the latest printer driver for your model.

4. Set Printer as Default

• Go to Devices and Printers on your computer.
• Right-click your printer and select "Set as default printer."

5. Clear Print Queue

• Open your print queue, cancel any pending print jobs, and then try printing again.

6. Check Printer Status

• Make sure your printer is not set to "Use Printer Offline". This can be checked in the printer preferences menu.

7. Reconnect to Network

• If your printer is connected via Wi-Fi, ensure the printer is connected to the correct network.
• You can reconnect to your network through the printer’s control panel.

Hope this helps!  

Take care, and have an amazing day!  

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Regards,